General conditions of Sale
GENERAL CONDITIONS OF SALE
The general conditions of sale, hereinafter referred to, in compliance with the regulations in force to protect the consumer, the conditions and ways to proceed with the purchase online on the sitewww.coconudina.comof products safely, easy and conveniently.
The purchase on the sitewww.coconudina.comIt must be done exclusively by subjects over the age of 16.
1- subject
These General Terms and Conditions of Sale govern the sale of products marketed by EN.RO S.R.L., (hereinafter "En.ro"), P. VAT 09188861216, based in Nola (NA) Cis Nola Torre
1 IS.1 INT.120 - CAP 80035, through the websitewww.coconudina.comto consumer users.
The Company reserves the right to modify these general sales conditions at any time.
2. Purchase mode
2.1 The purchase of the products takes place by accessing the site and the relative registration. For each of the products it is available on the site a description containing the main features of the same. All purchase support information is intended as a simple generic information material. Your order will then be considered as your contractual purchase proposal to us for the listed products, considered individually. All prices on the site are to be understood to the public and, therefore,inclusive of VAT. Prices may vary without prior notice and the only correct price is to be understood at the time of order confirmation.
2.2 The correct receipt of the order is confirmed by EN.RO S.R.L. Using an automatic response via e-mail, sent to the e-mail address you communicated at the time of registration. The sales contract with
En.ro It will be concluded when we send you an e-mail of acceptance of your purchase proposal that will also contain information relating to the shipment of the product and the expected date of delivery ("Order confirmation"). The order confirmation contains the customer data, the order number, the price of the goods purchased including taxes and shipping costs, the expected delivery date, information to exercise the withdrawal and the link to view these conditions. The customer undertakes to verify the correctness of the personal data contained in the email mentioned above and to communicate promptly a
En.ro Any corrections / changes to be made. With the receipt of the order confirmation, the contract, and therefore these sales conditions will begin to produce effects and will be binding for the parties. We recommend printing or downloading a copy of these sales conditions and the related order confirmation for future consultation.
The evasion of all orders on the site is subject to availability. We expressly reserve the right to not accept your order for any reason. In the event of failure to accept the order
En.ro It guarantees timely communication to the customer.
The customer will be able to delete his order before receiving the order confirmation. In this case no cost will be charged. However, the right of withdrawal to the terms and conditions referred to in the following art. 3.
2.3 If the products should be delivered outside the European Union, the customer may be subject to import duties and fees, payable once the product reaches the specified destination. Any additional cost of customs clearance will be charged to the customer.
En.ro. He has no control over these costs and cannot predict the amount. Customs policies vary considerably from country to country and is customer responsibility contact the competent customs office for more information. In addition, the customer, when he makes orders from the website outside the European Union can be considered as an importer and consequently required to comply with the legislation and regulatory of the country of receipt of the products.
2.4 for each order carried out,
En.ro S.R.L. Emits sales document of the shipped material. For the issue of this documentation, the information provided by the Customer at the time of order are issued. The customer can request invoice or tax receipt within three months of issue.
3. Returns
3.1 Without prejudice to the exceptions indicated below, the customer has the right to withdraw from the order carried out, without having to provide any motivation, within 14 days from the day he received the ordered product. The period for withdrawal ends after a period of 14 days from the date on which the customer or a third party, other than the carrier and indicated by the consumer, acquires the material possession of the goods. The withdrawal can be transmitted via any means, including registered letter with acknowledgment of receipt, certified e-mail, via the reserved area of the website, as shown in the following link.
3.2 The shipment of the returned product will have to take place no later than 3 working days by the withdrawal communication and is charged to the customer.
En.ro, after receiving the product and verifying the integrity of the same, it will only refund the price of the product, excluding the cases in which the product has factory defects or a different article / size has been received than the object of the order. The goods must be returned intact, in the original packaging, complete in all its parts (including packaging and possible documentation and accessory equipment) and complete with the attached tax documentation. Without prejudice to the right to check the respect of the above,
En.ro will reimburse the amount of products subject to withdrawal within a maximum period of 14 days through refund on the payment method that the customer used for purchase.
3.3 The right of withdrawal is however subjected to the following conditions:
(i) the right applies to the product purchased in its entirety;
(ii) it is not possible to exercise withdrawal only on part of the product purchased (eg: accessories, etc.);
(iii) shipping costs are charged to the customer, excluding cases in which the product has factory defects or a different article / size was received than that object of the order;
The right of withdrawal decides totally, due to the lack of the essential condition of integrity of the good (packaging and / or its contents), in cases where
En.ro Accepters: (a) The lack and integrity of the original / internal internal packaging; (b) the absence of integral product elements (accessories, laces, product gadgets, etc.); (c) damage to the product for causes other than its transport or for exceeding the time limits set by law for causes not derived from
En.ro. In the event of decadence of the right of withdrawal,
En.ro will return the purchased good to the sender, charging the shipping costs to it
4. Payments
We accept payments with Visa, Mastercard via the PayPal gateway. If payment is made by credit / debit card, we will charge the amount to your account just your order will leave our warehouse.
Occasionally, we may request more information to verify your identity. In this case we will contact you via e-mail or by phone.
5. Warranty
All products sold by
En.ro S.R.L. They are covered by the manufacturer's conventional warranty and 24-month warranty for conformity defects, pursuant to Legislative Decree 24/02 that protects the purchases of the final customers who purchase for non-professional purposes, through a tax receipt. To take advantage of the guarantee, the customer must keep the invoice or the sales document sent with the product itself.
The 24-month warranty applies to the product that present a lack of conformity, provided that the product has been used correctly, in compliance with its intended use and of the provisions of the technical documentation attached. This guarantee is reserved for the consumer. In case of lack of conformity,
En.ro S.R.L. Provides no expense for the customer to restore the compliance of the product by repair / replacement or possibly with the termination of the contract.
Replacements in the event of a defect occur only if expressly provided for by the manufacturer. In the event that it was unable to make one product under warranty,
En.ro S.R.L. discretion can be returned the amount paid or replaced with a product of equal or higher characteristics.
In the case of return of the product under warranty, the good must be returned by the customer in the original packaging, complete in all its parts (including packaging and possible accessory documentation): the affixing of labels or adhesive tapes directly on the original packaging of the original product. The product will be protected with packaging paper and packaging suitable for transport.
6. Events outside our control
Event out of our control means any act or event out of our reasonable control, including non-exhaustive strikes, tightened or other third-party union actions, civil disorders, riots, invasions, terrorist attacks or threats of terrorist attacks, war (declared or not) or threat or preparation for war, fires, explosions, storms, floods, earthquakes, subside, epidemics or other natural disasters, or faults to public or private telecommunications networks.
If an event occurs out of our control that affects the fulfillment of our obligations pursuant to these Terms of Sale:
a) We will contact you as soon as this will be reasonably possible to communicate it to it;
b) Our obligations under these General Conditions will be suspended and the deadline for the fulfillment of our obligations will be extended due to the duration of the event outside our control.
In the event that the event out of our control over the delivery times of your product, we will organize with you a new delivery date after the event resolution out of our control. If an event occurs out of our control and you don't want to supply the products, you can delete the contract.
7. Applicable law and competent hole
The sales contract between the customer and
En.ro S.R.L. It is intended to be concluded in Italy and regulated by Italian law. Although not otherwise established the Italian law on the subject is applied.
For the resolution of civil and criminal controversies deriving from the conclusion of this remote sales agreement. For any dispute concerning the sales contract, the Court of Naples will be exclusively competent